I’m a Senior UX Manager with deep expertise in user research, product design, design systems, and operations. I build and scale UX practices that bridge human insight with emerging technologies — from AI to next-generation platform experiences. My work focuses on transforming research into strategic foresight, empowering teams to shape product direction, and delivering measurable business impact. I’m passionate about turning complex technological possibilities into meaningful, human-centred innovation.
PAST WORK EXPERIENCE
Sr. UX Manager, Research and Design Ops, 2019-Present
Ottawa, Ontario (Hybrid, Remote)
QLIK
Successfully manage the UX Research and Operations Team, enhancing Qlik Design through deliberate practices and programs, refinement of processes, tooling, user behaviour tracking and effective management of the design system language.
Sr. UX Manager, Feb 2019 – Dec 2021
Ottawa, Ontario
QLIK
Expertly oversaw and scaled the design function and team to define the user experience vision, drive high-impact product outcomes, and ensure alignment between user needs and core business objectives across multiple product lines or domains.
Technical Design Lead, UX Education, Apr 2016 – Dec 2018
Ottawa, Ontario
SHOPIFY
Skillfully developed and facilitated tailored educational programs for designers, researchers and UX professionals. Collaborated closely with subject matter experts (SME’s) to create, curate, and deliver workshops, talks, and clinics aimed at advancing craft skills and fostering continuous improvement.
Head of Design, Sept 2013 – May 2016
Ottawa, Ontario
HALOGEN SOFTWARE
Reporting to the Director of Product Development, effectively lead a team of designers to deliver measurably high-quality work from vision to final user experience for Performance Management software products.
Lead UX Designer/Art Director, Jan 2008 – Sept 2013
Ottawa, Ontario
IBM
Effectively led the experience design and design language system for IBM Business Analytics, including Mobile and Analytics Cloud, shaping cohesive, high-impact user experiences across analysis and reporting platforms.
Data Analytics, UX Designer
COGNOS, Ottawa, Ontario
UX Designer, Corel Draw Suite
COREL CORPORATION, Ottawa, Ontario
CAD/GIS Specialist
GEOLOGICAL SURVEY of CANADA, Terrain Sciences, Ottawa, Ontario
CAD/GIS Specialist
GEOLOGICAL SURVEY of CANADA, Surveys, Mapping and Remote Sensing, Ottawa, ON
SKILLS
UX, Product Design, and Research Management
UX, Product Design, and UX Research
Experience Strategy & Vision Alignment
Insight-to-Action Frameworks & Foresight Research
Cross-Functional Collaboration (Product, Eng, Data)
Design Operations & Scalable Processes
People Development & Creative Culture Building
Design Systems & Consistency Across Ecosystems
UX Metrics, KPIs & Business Impact Measurement
Executive Communication & Storytelling
Human-Centred Design for AI & Emerging Technologies
TOOLS
Figma, Tokens Studio
Fullstory, Pendo
Condens, Dovetail
Userlytics, Maze
User Interviews, Tremendous
Cemantica
ChatGPT / Claude / Perplexity
Miro, Figjam
Slack, MS Teams
AWARDS
IBM Outstanding Technical Achievement Award, Aug 2012
IBM Technical Merit Award – Field Enablement Assistance, Mar 2012
IBM Technical Merit Award – Mobile Product Design, May 2011
Qlik Collaboration Excellence Award, Dec 2023
VOLUNTEER
Program Advisory Board Member
Algonquin College Media & Design
Interdisciplinary Studies in HCD Program creator
Algonquin College Media & Design
Design Thinking for Kids with Kids
Ottawa Carleton District School Board (OCDSB)
EDUCATION
BA Physical Geography/Geology
Carleton University
Geographic Information Systems (GIS)
Sir Sanford Fleming College School of Natural Resources
PATENTS
Method and system for display of
business intelligence data, US7844892
System for and method for providing
overview of a worksheet in an
electronic report, US20070157074